Privacy Policy

Data treatment

SIGG respects the privacy rights of the visitors and customers of our web site www.sigg.com (Site) and has adopted this Privacy Policy that guides how we collect, store and use your personal data. SIGG, informs all users of the Site who provide or will provide their personal details that the same will be included on a computerized file.

Who is the owner of the data treatment?

The controller of the personal data you submit to us is:

SIGG Switzerland Bottles AG

Walzmühlestrasse 62

CH- 8501 Frauenfeld

Telefon: +41 52 728 63 30
E-Mail: shop@sigg.com

Registered at the Mercantile Registry of Thurgau with Corporate Tax ID no. CHE-409.683.246.

What type of personal information does SIGG collect via its website?

SIGG may collect the following personal information from users of the Site through the corresponding forms: name, e-mail address, postal address, telephone number and credit card details (PAN+CVV2) in compliance with compliance with PCI DSS standards when the user visits the Site registers, places an online order, contacts SIGG or participates in SIGG promotions or questionnaires. Under no circumstances it will collect said information via channels other than the aforementioned forms, even if they are available on the Internet (e-mail, fax, chat, Facebook, etc). If said information is received via one of these means, SIGG will not use it for any of the purposes stated in the following section. Furthermore, SIGG shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.

In all cases, the details requested via the Site are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, SIGG cannot guarantee that the information and services provided will fully satisfy their needs.

How does SIGG use my personal details?

  • Improve the shopping experience.
  • Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
  • Process orders returns.
  • Manage their account at the Site
  • Contact them if there is any problem with any of their orders or for other logistical reasons.
  • Respond to their queries.
  • Send them commercial information by e-mail to inform them of new products, special offers and news relating to the Site and/or SIGG in general, Newsletters and catalogues. The aforementioned commercial information relates to products or services offered by SIGG, as well as any collaborators or partners with whom it has reached a sales promotion agreement among its customers. Under no circumstances will the collaborators or partners have access to the personal details of users. In all cases, the commercial notifications will be made by SIGG and will relate to products and services within its business sector.
  • To prevent misuse or improper use of our services.

How does SIGG protect my personal details?

The Site uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. Furthermore, all transactions via the Site will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

SIGG declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

We remind you that you should not provide your card details via e-mail, fax or social networks.

Does SIGG share my personal information?

SIGG expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third parties and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same. Notwithstanding the above, SIGG may forward the personal details of users to third parties for the purpose of making goods deliveries, processing debit/credit card payments, checking creditworthiness, debt collection and making checks to combat fraud, in addition to complying with any obligations it has assumed with its customers.

What are my rights concerning the treatment of my personal information?

SIGG guarantees you right to access, rectify, cancel or oppose the treatment of your personal details you have provided at any moment by sending a written request, to any of the following addresses:

SIGG Switzerland Bottles AG

Walzmühlestrasse 62

CH- 8501 Frauenfeld

Telefon: +41 52 728 63 30
E-Mail: swiss-shop@sigg.com

Similarly, users may cancel at any time any of the subscription services provided by or at the bottom of the e-mails. Users may also modify or cancel their details by accessing My account.

And if I am not of legal age?

SIGG is concerned about the privacy and safety of minors on the Internet. The SIGG Our Site is designed for the general public and is not intended for use by minors.

Use of Cookies

SIGG, acting on its own behalf or via a third party contracted to provide statistical services, may use cookies when a user browses the Site. Cookies are files sent to the browser from a server in order to register the activity of users while they are browsing.

The use of cookies allows the Site server to recognise the web browser being used by the user in order to simplify the browsing experience, permitting, for example, access to users that have previously registered, access to areas, services, promotions and competitions reserved exclusively to them without the need to register on each visit. They are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

Guarantees on the use of cookies

The cookies used by the Site are solely associated to anonymous users and their computers and do not provide personal details on users.

Some cookies are used by third parties (e.g. Google) to provide SIGG with data on the effectiveness of its promotions. Under no circumstances do cookies collect personal information that could be used to identify a specific user.

The cookies used on the Site are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. None of the cookies used on the Site have a duration in excess of two years.

Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.

By deleting or disabling SIGG cookies, the user may not be able to access certain functions of the Site.

It is not necessary for users to allow the installation of cookies in order to use the Site, although they are required to log into services that require prior registration or logging in.

What type of cookies does SIGG use?

SIGG uses four types of cookies:

Technical cookies

These allow the user to browse the Website and use functions such as the shopping basket or Wishlist.

Analytical cookies

SIGG uses Google Analytics cookies to calculate the number of users who visit the Site. These cookies make it possible to measure and analyse the way in which users browse the Site. This information allows SIGG to continually improve its services and the shopping experience of users of the Site. For more information, consult the Google Analytics privacy page:  https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Advertising cookies

These cookies are used to show advertisements that are relevant to users. They also limit the number of times each user sees an advertisement and helps SIGG measure the effectiveness of its advertising campaigns. When browsing on the Site, users accept that SIGG will download these types of cookies onto their devices and will consult when the user visits the SIGG Site in the future. 

What happens with links to other websites?

The Site may contain links to other websites with confidentiality policies that are different to those of SIGG. Consequently, SIGG shall not be liable for the content or practices of linked websites. SIGG advises users to check the confidentiality policy of any website they access via SIGG.com.

How does SIGG collect and use IP addresses?

The Site servers can automatically detect the IP address and domain name used by users.

An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequently processing of data in order to obtain statistics that make it possible to know the number of visits to the Site, the order of the visits, the point of access, etc.